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Fix non-functional GIF files on WhatsApp

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WhatsApp users may encounter problems with GIF files not working, which could be related to various factors such as network issues, outdated app versions, or other app-related issues. One potential cause might be a weak network connection hindering the proper loading or display of GIF files. Additionally, excessive cache stored by WhatsApp or errors in the app may contribute to the problem, often resolved by updating the application.

WhatsApp provides GIF files accessible from the message panel for Android and iPhone devices based on the TENOR GIF database. Android users can find the GIF option by selecting the emoji icon to the left of the message panel, while iPhone users can access it through the sticker icon to the right of the message panel.

To address the issue of WhatsApp GIF files not working on both Android and iPhone devices, users can take the following actions:

  1. Check if you are using the beta version: Remove the beta version and download the official app from the respective App Store. While WhatsApp offers unreleased features to beta testers, the beta version may cause issues in regular use, leading to non-functional GIF files.
  2. Verify the internet connection: A minimum network speed is required for downloading and displaying GIF files. To check the network speed, visit, ensuring a network speed of at least 5-8 Mbps for reliable internet service.
  3. Update WhatsApp to the latest version: WhatsApp updates typically include UI or performance enhancements, addressing app errors. To update, go to the Play Store for Android or the App Store for iOS and install all available updates for WhatsApp.
  4. Clear WhatsApp cache: Cache, storing data for quicker future user requests, can accumulate after each use. Periodically clear the cache by going to settings, selecting WhatsApp, and navigating to storage settings to clear the cache (not applicable for iOS).
  5. Clear WhatsApp device data: WhatsApp stores various data, including images, videos, documents, and cache. To clear unnecessary files without uninstalling the app, go to settings, select apps, choose WhatsApp, access the storage option, and delete data. This action requires re-login. Alternatively, in iOS, go to settings, select WhatsApp, choose to delete the app, and reinstall it, or manage storage in WhatsApp settings to remove unnecessary files. (Chats are saved if backup is enabled). Another method is to open WhatsApp, select settings in the bottom right corner, go to storage management, and delete unnecessary files.

For iOS users, the process may involve deleting and reinstalling the app with the option to save chats if backup is enabled.

The article emphasizes that GIF files in WhatsApp are not mandatory to enable, as they can be accessed directly from the message panel. In conclusion, readers are encouraged to share their experiences and solutions in the comments section.

  1. Perform a Fresh Installation:
  2. Removal and reinstallation of the application are effective methods for resolving various issues, fixing bugs, and addressing errors in the application.
  3. Go to the Play Store or App Store.
  4. Find WhatsApp.
  5. Uninstall WhatsApp.
  6. Wait for some time (approximately 1 minute).
  7. Reinstall WhatsApp. This process is commonly referred to as a clean installation.
  1. Check the Size and Format of the GIF File:
  2. Ensure that the GIF file you intend to send is not too large and has a supported format.
  3. WhatsApp supports GIF files up to 16 MB in the following formats: GIF, GIFV, MP4, and WEBP.
  1. Experiment with Another GIF File:
  2. Try sending an alternative GIF to determine if the issue persists. If other GIF files can be successfully sent, the problem may be specific to the original GIF file.
  1. Send GIF Files as Documents, Not Media:
  2. If regular methods of sending GIF files are not working, try attaching them as documents rather than media.
  3. Choose the “Document” option when attaching files in WhatsApp and select your GIF.
  1. Contact WhatsApp Support:
  2. If none of the above solutions work, reach out to WhatsApp support through their help center (, which addresses various issues arising in the WhatsApp application. Find relevant frequently asked questions using keywords such as “GIF” for specific solutions.
  1. Download GIF Keyboard for WhatsApp:
  2. In cases where previous methods prove ineffective, consider downloading third-party applications for a GIF keyboard.
  3. Find Gboard (Google’s official keyboard supporting GIF files) or GIPHY Keyboard on the Play Store or App Store.

How to Enable GIFs in WhatsApp?

GIF files are already integrated into WhatsApp, eliminating the need to enable them or download from external sources.

  • Android users can access GIF files by tapping on the emoji icon to the left of the message panel and selecting the GIFs option in the middle at the bottom.
  • iPhone users can access GIF files by clicking the sticker icon to the right of the message panel and selecting the GIFs option.

Frequently Asked Questions:

Question 1: Do I need to download GIF files from anywhere for use in WhatsApp?

No, downloading anything is unnecessary. If you encounter issues, it may be related to disabled animation settings on your device. Enable animation in your device settings to resolve this problem.


WhatsApp, a widely used messaging platform, occasionally faces GIF-related issues that users can address with several practical solutions. These include clearing data and cache, acquiring a dedicated GIF keyboard, reinstalling the app without errors, consistently updating to the latest software versions, and ensuring a stable network connection.

  • A crucial step involves performing a clean installation by uninstalling and reinstalling WhatsApp. This process eliminates errors, addresses issues in the app, and provides a fresh start for the application.
  • To resolve issues with GIF size and format, users should ensure that the selected GIF is within 16 MB and in one of the supported formats: GIF, GIFV, MP4, or WEBP.
  • When difficulties arise with a specific GIF file, users can experiment by sending an alternative to determine if the problem persists. Additionally, if regular methods of sending GIF files are not effective, users can consider attaching them as documents.